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Peak Industrial Group

Customer Account Representative

Location: Clermont, FL -- Full-Time, On-Site

Got the Drive? We've Got the Customers.

Peak Industrial Group is a sister company of USA Rollerchain and Sprocket - a fast-growing, family-owned power transmission distributor headquartered in Clermont, Florida- and we have been powering American industry since 2001. We supply roller chains, sprockets, bearings, motors, and other power transmission products to customers across the country. We operate alongside our sister company, Peak Industrial Group is a family-owned manufacturer, serving its own high-quality product lines to distributors, resellers, and OEMs since 2021. The selected candidate will work directly with customers and vendors on the Peak Industrial Group side of the business.

Our core values:

Integrity - Innovation - Commitment - Respect - Empathy -Striving for Excellence

We are seeking a Customer Account Representative to support Peak Industrial Group and its established network of qualified distributors and customers. Unlike a traditional cold-sales position, you will primarily work with customers who have already been vetted and have genuine product needs. You will respond to inquiries, prepare quotes, coordinate with vendors, manage orders, and maintain dependable communication throughout the process.

This is a relationship-focused position with account-development opportunities. The right person will provide fast, accurate service while identifying additional ways Peak Industrial Group can support each customer.

Key Responsibilities

Serve as a primary point of contact for Peak Industrial Group customers
Respond promptly to inquiries about products, pricing, availability, and orders
Prepare accurate quotes for standard and custom power transmission products
Provide the fast response times expected by distributors and resellers
Build lasting customer relationships based on trust, responsiveness, and reliability
Follow up consistently on inquiries, quotes, orders, and customer needs
Identify appropriate alternatives or additional products when beneficial
Coordinate with vendors to obtain pricing and confirm product availability
Communicate effectively between customers, suppliers, and internal team members
Manage customer orders from the initial quote through delivery
Provide status updates and help resolve order-related issues
Maintain accurate account, quote, order, and follow-up information
Work closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business development
Prepare quotes requested by the Outside Sales Director while they are traveling and meeting with customers
Create and send pricing sheets and product information to prospective customers
Assist with setting up new customer accounts by gathering required company and contact information
Help track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an order
Maintain organized records of outside sales activity and ensure important follow-up items are communicated and completed
Learn the company's technical products, pricing structure, and internal processes
Contribute positively to a collaborative, service-oriented sales team

Qualifications

Experience in customer service, account management, inside sales, or a related role preferred
Strong written and verbal communication skills
Excellent organization, accuracy, and attention to detail
Consistent follow-up habits and a dependable work style
Ability to build professional, long-term customer relationships
Comfortable managing multiple quotes, customers, and priorities
Customer-first mindset with strong problem-solving skills
Coachable and willing to learn technical products
Familiarity with NetSuite, QuickBooks, or another ERP system is a plus
Industrial distribution, manufacturing, or power transmission experience is helpful but not required
Bilingual English and Spanish abilities are a plus
Positive, accountable, and team-oriented attitude

Pay and Benefits

Full-time, W-2 employment.
Pay: $45,000-$55,000 base salary, depending on experience
Uncapped performance incentives
Expected total compensation of $55,000-$75,000+
Established, already-vetted customer base
Consistent inbound demand
Structured product and process training
Health insurance options available after 30 days
Dental, vision, and disability coverage
Company-paid 401(k) contribution after 90 days
Additional discretionary retirement contributions
Paid time off and sick time after 90 days
Vacation benefits that increase with tenure
Recognition for strong performance and customer impact
Long-term advancement opportunities

Why Choose Us?

We provide the stability of an established industrial supplier and the opportunity to help grow Peak Industrial Group. You will work with qualified customers, reliable products, and a supportive team rather than starting from scratch or relying on completely cold leads. The company believes in helping customers first, communicating honestly, and building relationships that generate long-term success. If you are dependable, responsive, and ready to turn excellent service into lasting business, this is an opportunity to make a meaningful impact.

Peak Industrial and USA Roller Chain & Sprockets are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Peak Industrial Group

Customer Account Representative

Location: Clermont, FL -- Full-Time, On-Site

Got the Drive? We've Got the Customers.

Our core values:

Integrity - Innovation - Commitment - Respect - Empathy -Striving for Excellence

Key Responsibilities

Serve as a primary point of contact for Peak Industrial Group customers
Respond promptly to inquiries about products, pricing, availability, and orders
Prepare accurate quotes for standard and custom power transmission products
Provide the fast response times expected by distributors and resellers
Build lasting customer relationships based on trust, responsiveness, and reliability
Follow up consistently on inquiries, quotes, orders, and customer needs
Identify appropriate alternatives or additional products when beneficial
Coordinate with vendors to obtain pricing and confirm product availability
Communicate effectively between customers, suppliers, and internal team members
Manage customer orders from the initial quote through delivery
Provide status updates and help resolve order-related issues
Maintain accurate account, quote, order, and follow-up information
Work closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business development
Prepare quotes requested by the Outside Sales Director while they are traveling and meeting with customers
Create and send pricing sheets and product information to prospective customers
Assist with setting up new customer accounts by gathering required company and contact information
Help track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an order
Maintain organized records of outside sales activity and ensure important follow-up items are communicated and completed
Learn the company's technical products, pricing structure, and internal processes
Contribute positively to a collaborative, service-oriented sales team

Qualifications

Experience in customer service, account management, inside sales, or a related role preferred
Strong written and verbal communication skills
Excellent organization, accuracy, and attention to detail
Consistent follow-up habits and a dependable work style
Ability to build professional, long-term customer relationships
Comfortable managing multiple quotes, customers, and priorities
Customer-first mindset with strong problem-solving skills
Coachable and willing to learn technical products
Familiarity with NetSuite, QuickBooks, or another ERP system is a plus
Industrial distribution, manufacturing, or power transmission experience is helpful but not required
Bilingual English and Spanish abilities are a plus
Positive, accountable, and team-oriented attitude

Pay and Benefits

Full-time, W-2 employment.
Pay: $45,000-$55,000 base salary, depending on experience
Uncapped performance incentives
Expected total compensation of $55,000-$75,000+
Established, already-vetted customer base
Consistent inbound demand
Structured product and process training
Health insurance options available after 30 days
Dental, vision, and disability coverage
Company-paid 401(k) contribution after 90 days
Additional discretionary retirement contributions
Paid time off and sick time after 90 days
Vacation benefits that increase with tenure
Recognition for strong performance and customer impact
Long-term advancement opportunities

Why Choose Us?

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Customer Account Representative

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